Frequently Asked Questions

Delivery

We ship all items with UPS (United Parcel Services). There are a few exceptions:
  • Remote areas or countries for which UPS charges a lot more then regular.
  • Countries outside the European Union.
Creditcard payment:
UPS won't be asking for a payment. Everything is prepaid.

Cash on Delivery (COD):
You need to pay the total amount of the invoice to the UPS driver.
Invoice will be send by email onces the shipment is picked up.

Other exceptions:
Countries not within the EU will need to pay for custom clearance.
These include Switzerland & Norway.
Delivery times are as follows:
Germany 1 - 2 days
Italy 2 - 3 days
France 1 - 2 days
Spain 2 - 3 days

Please add one day for remote areas.
Yes, we provide UPS Express service if needed.
For this services you will need to write an email to us (info@vandera.nl).
After your request we will send an email with the cost of this shipment and a link to make the payment for the order & express service.

The express service will be added to our website in 2016.